Returns and Exchanges

• A RMA (Return Merchandise Authorization) Form must be requested within 7 days of your receipt of the merchandise.
• We must receive your return (including the RMA) within 10 days of the RMA issuance.
• Merchandise may only be exchanged for stock merchandise - no special orders.
• Merchandise must be undamaged and in saleable (new) condition.
• Merchandise must returned with its original packaging and tags (if any).
• If you receive a defective or a misshipped product, we will mail you a complimentary prepaid shipping label when your RMA is authorized. Sorry, we are unable to pay shipping fees for the return of items that are not defective, damaged, or misshipped.
• The RMA number must be boldly and conspicuously displayed on the outside of the shipping container near the shipping label. Packages without a clearly displayed RMA number will be refused.
• Shipping charges are not refundable.
• A 30% restocking fee will apply to all returns, unless the product was defective, damaged in shipment, or not shipped as ordered.

Damaged in Shipping

• You must keep all packing materials. We will be unable to process a claim for damage if the packing material is missing.
• Contact us within three business days of receipt of the damaged merchandise to request a RMA (Return Merchandise Authorization) Form. Please tell us that this RMA is for merchandise that was damaged in shipment.
• Tell us whether you want the damaged merchandise replaced or a credit issued. If you want the merchandise replaced will will rush a replacement to you when we issue the RMA.
• We will mail you a complimentary prepaid shipping label when your RMA is authorized.
• The damaged merchandise must be returned to us as specified on the shipping label we send you. You will be billed for merchandise that is not returned promptly.
• The RMA number must be boldly and conspicuously displayed on the outside of the shipping container near the shipping label. Packages without a clearly displayed RMA number will be refused.
• If the carrier wishes to inspect the damage at your premises you must allow them to do so. Failure to allow an inspection will cause the RMA to be rejected.